Officer, International Student Recruitment

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor, and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a compulsory personal and social growth program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for undergraduate and graduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

With a wide network of more than 300 enterprise partners in various fields, and 12-week internship programmes, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their careers immediately after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in South East Asia.

 POSITION PURPOSE

BUV has created a new International Student Recruitment department, to focus on building BUV’s brand outside of Vietnam. The postholder will be primarily responsible for BUV’s Business to Consumer (B2C) sales activities, including generating international leads and maximizing conversion into enrolled students.

The postholder will be a specialist in consultative, ethical sales – with experience of using a CRM and making calls/video calls to keep regular contact with prospective international students.

You will be able to identify the key benefits and features of studying at BUV and offer suitable options to qualified international prospects.

The role offers an exciting scope to travel and for development – working with an international leader with over 12 years’ experience working for higher education institutions in the UK and Hungary.

There is scope for the role to develop into a supervisory position (line managing a student intern).

AREAS OF RESPONSIBILITY

• Achieve KPIs for contacting prospective international students via email, phone and video calls
• Maximise the conversion of qualified leads into applicants and applicants into enrolled international students
• Achieve annual individual targets (and support team to achieve global targets) for international student recruitment
• Use CRM / online application system effectively to record information
• Provide expert advice on BUV’s, entry requirements and features and benefits of programmes
• Travel overseas – attending exhibitions (and visiting agencies and partners) as required
• Provide written and verbal reports as required
• Support events and webinars hosted by the team

 POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

• Experience of working in an office environment (minimum 2 years)
• Revenue making sales and CRM experience (minimum 1 year)
• An undergraduate degree completed with a 2^nd class classification or above (or equivalent)
• Excellent computer literacy skills (including high proficiency in Microsoft Office, in particular Word, Excel, PowerPoint and Outlook)
• Excellent written and verbal communication skills and English language skills
• Ability to undertake administrative tasks

Desirable

• Professional higher education experience
• SalesForce experience

COMPETENCIES  (behavioural)

Essential 

• Target driven (Customer & Service Orientation)
• Excellent customer-facing, communication and presentation skills (Customer & Service Orientation)
• Appreciation of different cultures (Customer & Service Orientation)
• Patient, understanding and empathic to prospective students (Kindness & Respect)
• Good time management, with an ability to work under pressure and meet tight deadlines, whilst maintaining high attention to detail (Planning & Organizing)
• Good organisational ability (Planning & Organizing)
• Ability to solve problems (Problem Solving & Decision Making)
• Ability to communicate with staff at all levels (Communicating Effectively)
• Ability to work collaboratively across divisional and departmental boundaries (Inter-departmental Relationships; Teamwork & Collaboration)
• Ability to adapt to a fast-changing environment (Creative Thinking & Innovation)

Desirable 

• Thinking strategically – undertake analysis and put recommendations to Head of Student Recruitment about new initiatives (e.g. markets, marketing tools, digital innovations) (Strategic Orientation & Leadership; Creative Thinking & Innovation)
• Leading by example, supporting staff at all levels (Teamwork & Collaboration)

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

EQUAL OPPORTUNITIES AND DIGNITY AT WORK POLICY

All staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the BUV mission statement and our core values.

Every member of staff has a responsibility to ensure colleagues are treated with dignity and respect. The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated with dignity, respect and professional courtesy.

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