Manager, Student Recruitment Operations

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and other UK universities. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a Personal and Social Growth (PSG) Program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for both undergraduate and postgraduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

POSITION PURPOSE

The Student Recruitment Operations Manager is pivotal in enhancing the university’s student recruitment processes across all channels, including B2B and B2C. This role focuses on managing the tele-sales and customer care teams to optimize engagement with prospective students and stakeholders. Additionally, the manager will oversee administrative functions and logistics for recruitment events, ensuring that all activities run smoothly and effectively. A key responsibility will be to design and implement comprehensive training activities, develop training materials, and establish a structured training process for all positions within the department. By implementing process improvements and leveraging data-driven insights, the manager will enhance the overall recruitment experience, driving higher conversion rates and fostering long-term relationships with students and partners.

AREAS OF RESPONSIBILITY

1. Recruitment Operations and Strategy
2. Tele-Sales and Customer Care Management
3. Event Management and Scholarship Program Organization
4. Training and Development of Staff
5. Admin, Logistics, and Process Improvement

6. Data, CRM Management and Reporting

7. Others task as per assign

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

• Bachelor’s degree in business, Marketing, Finance, Education, or a related field; a Master’s degree is a plus.
• Proven experience in operation management, tele sales & customer care training and process improvement in sectors like banking, insurance, retail, F&B, etc; experience in the education sector is a plus. Having at least 3 years in management position.
• Proficient in CRM software and Microsoft Office Suite;
• Ability to analyze data and generate actionable insights.
• Strong organizational skills and attention to detail.
• Strategic thinking and problem-solving abilities.
• Strong customer and service orientation.
• Effective communication and relationship building skills.
• Ability to work collaboratively across departments.
• Fluent in English with both speaking & writing Skills.

Desirable

• Experience in the local Vietnamese marketplace.
• Strong leadership skills with a track record of managing high-performing teams.
• Excellent communication and interpersonal skills.
• Strong Telesales & Customer Care Training Skills & Material Training Development & Design
• Familiarity with the Vietnamese education market and cultural nuances is an advantage.

COMPETENCIES (behavioural)

Essential

• Strategic orientation & leadership
• Effective Communication
• Managing & developing people
• Planning & organizing
• Problem solving & decision making
• Customer & service orientation

Desirable

• Creative thinking & innovation
• Relationship building & networking
• Data Analysis Skill

BENEFITS

• Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;
• 13th month Tet bonus (for Vietnamese candidates);
• Annual cost of living adjustment;
• Annual salary increases and bonuses based on performance;
• Recognition & awards programmes;
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
• Education support for staff, spouse and children;
• Relocation allowance to cover visa/flights/initial days accommodation
• Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;
• Transportation support;
• Various staff events throughout the year (outings, year-end party, sports activities and other events);
• Onsite fitness and sports centre;
• Opportunity to work within a professional and multicultural environment.

 APPLICATION

Interested candidates should prepare an up-to-date CV, a statement of teaching philosophy and an application letter indicating for which position they are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

EQUAL OPPORTUNITIES AND DIGNITY AT WORK POLICY

All staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the BUV mission statement and our core values.

Every member of staff has a responsibility to ensure colleagues are treated with dignity and respect. The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated with dignity, respect and professional courtesy.

Submit Your CV